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English Australia is delighted to launch a new publication that reveals the latest findings regarding the international student experience in the English language sector.
Almost 9,000 students from 49 English language colleges across Australia shared their views on their experience in a wide-ranging online survey (the ELT Barometer) undertaken at the end of 2011.
English Australia has produced a report from the project entitled "Maximising the ELICOS student experience" which aims to provide the sector with a range of information and support.
The report is structured in three parts: Part 1 is a summary of the ELB findings; Part 2 aims to consider the key themes emerging from the ELB and describes ways that providers might address these targeted areas to ensure continuous improvement of the students’ experience; Part 3 provides a set of practical templates, tools and information to encourage continuous improvement and enhance student satisfaction.
A hard copy of the report will be posted to the EA Contact at every member college - we hope that you will find it a useful resource. You can also click here to download a soft copy of the report.
An important component of the 2012 International Student Survey, the results from the ELT Barometer were overwhelmingly positive and showed high levels of satisfaction on almost all aspects of their experience, from pre-arrival, through learning and living to student support. Furthermore the 2011 results show significant improvement from a similar survey undertaken in 2009. The English language sector performs well in comparison with the international student response from the university sector in Australia on almost all indicators.
The ability to attract and retain international students is core business for English language colleges. In a competitive market, student satisfaction is a key indicator of sustainable enrolments. Satisfied English language students are more likely to provide recommendations to friends and families, which influences the decision process of potential students.
What is particularly pleasing are the high levels of student satisfaction with all aspects of learning, teaching and assessment, as well as with their welcome, social and cultural events. We are not complacent, however, and with this publication have sought to identify areas of priority for the sector and provide best practice approaches to addressing issues, thus allowing for continuous service delivery enhancement across the sector.
The report will be shared across the sector to encourage continuous improvement and enhance student satisfaction. English Australia, in conjunction with the sector, will continue to build on and share this work into the future, in our efforts to strive for the highest level of satisfaction for our students.
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